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Shipping terms and conditions


shipping

We can ship our products anywhere in Canada. Shipping is via Canada Post's accelerated parcel service (3 days or less). We can also ship your parcel by another transport provider (Purolator, Fedex or UPS), but there must be someone receiving your package at the delivery address (additionnal fees may apply). 

All our prices are in Canadian Dollars (CA). On orders of less than $85 (before taxes), we charge $12 shipping. We offer free shipping on all orders of 85$ or more (before taxes); this offer does not apply to business customers.

DELIVERY TIME

All orders are usually delivered within 3 to 5 business days., except if we have a backorder product (we will contact you and offer alternative solutions) or at your demand (for instance, if you are on vacation).

INTERNATIONAL SHOPPERS

For the time being, we are not shipping outside Canada through our Web site. Please contact us directly at 450-297-3979 or [email protected]

Taxes

Sale taxes will be calculated according to your province (in Canada). In Quebec, follow taxes apply: TPS 5 %  TVQ 9,975 %.

 

RETURN AND EXCHANGE POLICY

Return or exchange policy

How to return an item:  If you are not completely satisfied with one of our products, simply return it, along with a copy of your bill and your full contact information to the following address : Savonnerie des Diligences, 1249 route 112, Austin, Québec, J0B 1B0. We will credit your account or credit card. Gift certificates are not refundable.

Exchanges must be send within 10 days of the date of purchase. Shipping & Handling fees are not refundable.

Where to send the item: please send your package, including a copy of your invoice and your contact information, via a prepaid insured method to ensure a safe delivery to:  Savonnerie des Diligences, 1249 route 112, Austin, Québec, J0B 1B0.